Privacy Policy

Privacy Policy

This Privacy Policy describes how Furlessa ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from this website (the "Site"). The Site is hosted on Shopify.

Information we collect

  • Order information. When you make a purchase, we collect your name, shipping address, email address, and payment information needed to process and fulfill your order.
  • Contact information. When you message us through the contact form, we collect your name, email address, and the contents of your message so we can respond.
  • Device information. When you browse the Site, we automatically collect certain information about your device, such as your browser, IP address, time zone, and which pages you view. This is collected using cookies and similar technologies.

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. We may use analytics tools and advertising pixels (for example, platform analytics or social media pixels) to measure site performance and the effectiveness of our marketing. You can control or delete cookies through your browser settings; some site features (like the cart) may not work properly without them.

How we use your information

  • To process orders and arrange shipping, and to send order and shipping confirmations (including your tracking number).
  • To respond to your questions and support requests.
  • To screen orders for potential risk or fraud.
  • To improve the Site and, where permitted, to provide you with information or advertising relating to our products.

Sharing your information

We share personal information with service providers who help us operate the store — for example, Shopify (which powers our online store), payment processors, fulfillment partners, and shipping carriers. We share only what is needed for them to perform their services. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.

Data retention

When you place an order, we keep the order information for our records unless and until you ask us to delete it, subject to legal and accounting requirements.

Your rights

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us through the contact form and we'll respond within a reasonable timeframe.

Children

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page.

Contact

Questions about this policy or your personal information? Reach us through the contact form.